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What’s HR for?

时间:2015-11-04 15:14来源:未知 作者:admin 点击:
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Many young bosses have a negative perception of HR. But management experts say tapping into this department’s skills is essential for managers to truly excel. Exploiting HR to its full potential can mean working more effectively with other departments.
 
But HR has an image problem. It seems that the phrase “human resources” has become synonymous with the idea of needless corporate policies that get in the way of growth.
 
Elizabeth George demonstrates that opinion in the HR class she teaches at the School of Business and Management of The Hong Kong University of Science and Technology At the start of every course, George asks her grad students to raise their hands if they have a favourable view of HR.
 
“I’m lucky if one hand goes up,” George said. “I have students from all over the world, and they all have the same negative feelings about HR.”
 
For young managers, that often translates into excluding HR wherever possible. That’s a mistake, because HR people can often offer insights bosses would otherwise lack. For instance, managers working on a project that crosses different departments can benefit from working with HR, because the department deals with all facets of the company.
 
As chief HR officer for iQor, Mason has seen that first-hand. He has seen managers who involve HR and ask for ideas and others who simply ignore the department and suffer.
 
“There is the perception that HR is this group off in the corner that doesn’t understand the company strategy and is rather just an evil cost of doing business,” Mason said.
 
That happened in the early days at iQor’s offices in Asia, where the company now has about a third of its 30,000 employees. As the company grew, it brought in some managers from other regions to oversee the call centres. Some were unaware of stringent local labour laws requiring strict procedures when, for example, sacking an employee. That meant Mason’ team had to make sure managers were involving HR early in any process involving staffing issues to promote better planning and open lines of communication.
 
If you’ve always seen HR as a hindrance, that might seem like a pretty wild idea. But with a more inclusive approach, maybe your HR department will become your new favourite collaborator.
 
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